What happens when you call a helpline?
A trained listener answers and lets you talk about whatever is on your mind, at your own pace. They won't judge you, and you don't need to have the right words. Most helplines are confidential, and many let you stay anonymous. Some also offer text or WhatsApp if speaking feels too hard.
How to support someone who is struggling
- Ask, gently and directly, how they're really feeling. Asking doesn't put ideas in their head.
- Listen without judging, and let them know you're glad they told you.
- Help them reach support: sit with them while they call a helpline or a doctor.
- If they're in danger, don't leave them alone. Call your local emergency number.
- Look after yourself, too, and talk to someone about how it's affecting you.
Between calls: people who listen
Helplines are there in the hardest moments. For everyday support, AURA is a free peer support community where you can share how you feel and get kind replies from real people and verified counsellors. If you're ever struggling to stay safe, AURA's SOS button alerts your Circle, or people on AURA who can be with you, along with our team, and shows these helplines in one tap.
Looking for a friendly ear rather than a crisis line? Read how to find someone to talk to on AURA.