Supporting someone

Worried about a friend? Here’s how to help.

You don’t need the perfect words or any training to help someone who’s struggling. Showing up, listening and caring make a real difference. Here’s how to start, what tends to help, and what to do if you’re worried about their safety.

Updated · 7 min read · By the AURA team

Signs someone may be struggling

How to start the conversation

Choose a private, unhurried moment: a walk, a drive or a message works well, because there’s less pressure. Be specific and kind:

If they don’t want to talk yet, that’s okay. Let them know the door stays open, and check in again.

Listen more than you speak

Good support is mostly listening. Give them your full attention, let silences sit, and reflect what you hear: “That sounds exhausting.” Resist jumping to advice or your own story; ask, “Do you want ideas, or do you just need to vent?”

Things that help

  • “That sounds really hard.”
  • “Thank you for telling me.”
  • “You’re not a burden.”
  • “What would help right now?”
  • “I’m here, and I’ll check in tomorrow.”

Things to avoid

  • “Just think positive.”
  • “Others have it worse.”
  • “You’ll get over it.”
  • Taking over or fixing everything
  • Promising to keep a secret that puts them at risk

Help them find more support

Gently encourage them to talk to a doctor or counsellor, and offer practical help: finding a number, booking an appointment, or going with them. Peer support can help too; communities like AURA let them talk to people who have been through something similar.

If you’re worried about their safety

If you think they might be thinking about suicide, ask them directly: “Are you thinking about ending your life?” Asking does not put the idea in their head; it shows you can handle the answer and often brings relief.

Look after yourself too

Supporting someone can be draining. You can’t be their only support, and you don’t have to have every answer. Share the load with others, keep doing things that refill you, and talk about how you’re feeling too.

Questions

What should I say to a friend who is depressed?

Keep it simple and honest: tell them you have noticed they seem low, that you care, and that you are there to listen. Avoid advice like “cheer up”. Ask what would help, and gently encourage them to see a doctor or counsellor.

Should I ask if they are thinking about suicide?

Yes. Asking directly and calmly does not plant the idea; it gives them permission to talk about it. If they say yes, stay with them, help them contact a helpline or emergency services, and involve other people who can help.

What if my friend doesn’t want help?

You can’t force someone to get help, but you can keep showing up. Let them know you are there, check in regularly, and share information about support gently. If you believe they are in danger, contact emergency services even if they don’t want you to.